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Emerging Teleservices eBusiness sector
North Dakota has attracted and expanded some of the most recognizable information technology companies in the world. These companies have surpassed all growth expectations and, in some cases, opened facilities in more than one North Dakota city after experiencing great success with their first site.
Take a look at these examples of success for business-service companies:
- Aetna opened a health insurance shared service center in 1990. It has grown to over 500 employees. The facility pays medical claims and answers telephone calls for members in the United States.
- SEI Information Technology opened a facility in 1994 that offers computer systems design and related services. Today, SEI employs more than 400 in two North Dakota locations.
- Opened in 1999, the ING Service Center in North Dakota employs more than 750. ING is one of the largest integrated financial services providers in the world. Senior Vice President of Customer Service Mark Smith said the following about North Dakota's networked infrastructure: "North Dakota has been a leader in establishing a fiber optic infrastructure that meets our need for sophisticated data and voice transfer capabilities across the U.S."
- The US $5 million, 28,500-square-foot sales center for PepsiAmericas opened in May 2004. It is home to more than 230 employees as PepsiAmericas consolidated 13 US divisional sales offices in North Dakota. "Basically, what brought them here was the work ethic of our people," said Vice President and General Manager George Haugo.
- The Unisys Shared Service Center opened in North Dakota in 1994 with 105 employees that handle global accounts payable services. Today, the facility of more than 220 has been recognized for its world-class customer service delivered in more than 10 languages.
For information about any of these infrastructure issues or to have one of our business development consultants answer specific questions regarding your project, contact us at 1-866-4dakota; 701-328-5300 or email commerce@nd.gov.
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